Refunds, deposits, and cancelled visits
These rules apply to professional warehouse visits and written slotting work. We do not sell goods by post, subscriptions, or training seats.
Eligibility
Fees are refundable only as set out below. Informational rates on the website are not charges. A refund can apply to a deposit or to fees already paid for a commissioned study.
Timeframe to ask
Write to hello@system-anchorgrid.click within 14 days of the event you rely on (cancellation, missed visit, or a dispute about what was delivered). We confirm receipt within three working days.
Full refund
If we cancel a booked site day and cannot offer another date you accept, you receive a full refund of sums paid for that cancelled work. If you cancel in writing more than ten working days before the first booked site day, and we have not started reading your extract, the deposit is returned in full.
Partial refund
If you cancel between ten and three working days before the first site day, we may retain 40% of the deposit to cover travel that cannot be unwound (ferry, lodging). The remainder is returned. If we have already started grouping your extract, we invoice time spent at the published day-rate equivalent and refund the rest of unused fees.
Non-refundable
Once a floor briefing has been given, fees for that study are earned. Travel already purchased and not recoverable is not refunded. Night-shift premiums are earned once we have attended that shift.
Process
Send the quote reference, warehouse town, and reason. We confirm the calculation in writing before money moves.
Processing time and method
Approved refunds are paid within 14 working days by the same bank transfer or card route used to pay us, unless you ask for a different United Kingdom account. We do not refund in cash on site.
Cancellation and rescheduling
You may ask to move site days once without charge if you give at least ten working days’ notice and the new dates are possible for the same practitioner. Further moves may be charged a planning fee of £180. We may move a visit if weather or ferries close the route from Islay; that is not treated as your cancellation.
Deposits
Seasonal programmes require a deposit to hold a freeze window. If you release the window and we cannot place another site in it, the deposit rules above apply.
No-shows
If we arrive for a booked visit and are refused access without a safety reason, that day is charged in full and is not refundable. If our practitioner misses the agreed arrival window by more than two hours without prior notice, that day is not charged.
Work already started
Reading extracts, drawing maps, and walking aisles all count as started work. You pay for what has been done; you are not billed for future site days you cancel under the timelines above.
Materials
We do not purchase racking or labels on your behalf. Printed maps included in the fee are yours; we do not refund “unused paper.”
Contact for refund requests
hello@system-anchorgrid.click, 07730292087, 58 North Road, Nereabolls, PA48 7SH, United Kingdom.